WorkloopWorkloop

PRIVACY POLICY

Last updated: November 25, 2024

This privacy notice for AksoLab inc ("we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

  • Visit our website at https://tryworkloop.com, or any website of ours that links to this privacy notice
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at contact@tryworkloop.com.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

  • What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
  • Do we process any sensitive personal information? We do not process sensitive personal information.
  • Do we receive any information from third parties? We do not receive any information from third parties.
  • How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
  • In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information.
  • How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
  • What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
  • How do you exercise your rights? The easiest way to exercise your rights is by visiting http://www.tryworkloop.com/app/settings, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the privacy notice in full.

TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
  4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
  6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
  7. HOW LONG DO WE KEEP YOUR INFORMATION?
  8. HOW DO WE KEEP YOUR INFORMATION SAFE?
  9. DO WE COLLECT INFORMATION FROM MINORS?
  10. WHAT ARE YOUR PRIVACY RIGHTS?
  11. CONTROLS FOR DO-NOT-TRACK FEATURES
  12. DO WE MAKE UPDATES TO THIS NOTICE?
  13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
  15. USE OF GOOGLE CALENDAR INFORMATION
  16. GOOGLE GMAIL API INTEGRATION
  17. SLACK API INTEGRATION

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Names
  • Phone numbers
  • Email addresses
  • Passwords

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Square and Stripe. You may find their privacy notice link(s) here: Square Privacy Policy and Stripe Privacy Policy.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

  • Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files.
  • Device Data: Information about your device (computer, phone, tablet) used to access the Services, such as your IP address, device identification numbers, location, operating system, and system configuration.
  • Location Data: We collect information about your device’s location, which can be either precise or imprecise.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • Account creation and authentication
  • Delivery of services
  • Responding to user inquiries and offering support
  • Enabling user-to-user communications
  • Evaluating and improving our Services and marketing

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.

We process your information based on:

  • Your consent
  • Compliance with laws
  • Contractual obligations
  • Legitimate business interests

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations with third-party vendors or service providers.

Third parties include:

  • Data analytics services
  • Payment processors
  • Data storage providers
  • Sales and marketing tools
  • User account registration and authentication services

We may also share personal information during:

  • Business transfers (e.g., mergers, sales)
  • Using Google Maps Platform APIs

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: Yes, we use cookies and other tracking technologies.

We use cookies, web beacons, and pixels to collect and store information. For more details, see our Cookie Notice.

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you register or log in using a social media account, we may access certain profile information.

We may collect profile information like your name, email address, friends list, and profile picture from social media platforms like Facebook and Twitter.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We retain your information as long as necessary to fulfill the purposes outlined in this privacy notice unless required by law to keep it longer.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We implement reasonable technical and organizational security measures, though no system is 100% secure.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from children under 18 years old.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your location, you may have rights to access, correct, or delete your personal information.

You can withdraw consent, opt-out of marketing, or update your account information via our settings page or by contacting us.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

We do not currently respond to Do-Not-Track signals.

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we update this notice as needed to stay compliant with laws.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

You can contact us at:

  • Email: contact@tryworkloop.com
  • Post: AksoLab inc, 27 Kodiak Tsse, Barrie, ON L9J 0B1, Canada

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You can manage your account settings or request data removal at http://www.tryworkloop.com/app/settings.

15. USE OF GOOGLE CALENDAR INFORMATION

We adhere to the Google API Services User Data Policy. Learn more about our commitment to data security and Google's guidelines at Google API Terms.

16. Google Gmail API Integration

Our application integrates with the Google Gmail API to provide email automation and workflow management features. By granting access to your Gmail account, you authorize us to process your Gmail data as outlined in this section and in compliance with Google’s API Services User Data Policy.

Scopes and Permissions

We request the following permissions to enable key features of our application:

  • View your email messages and settings: To facilitate email management and trigger workflows based on email content.
  • Send email on your behalf: To send automated emails as part of user-defined workflows.
  • Manage drafts and send emails: To allow users to compose, review, schedule drafts, and manage outgoing emails.
  • Read, compose, and send emails from your Gmail account: To enable features such as drafting, editing, and sending emails for user-initiated actions.

How We Use Your Gmail Data

We access and use Gmail data solely to provide and improve our application’s features, ensuring all data processing aligns with user-defined workflows. Specifically:

  • Data Use: We process Gmail data only as necessary to enable features such as sending emails, creating drafts, listening to email notifications, managing the inbox, and applying labels.
  • No Unauthorized Use: We do not sell, share, or use Gmail data for marketing, advertising, or any unrelated purposes.

Data Storage and Security

  • Storage: Gmail message content is not stored on our servers unless explicitly required for a feature you enable (e.g., email templates). Any data stored is encrypted and retained only as long as necessary to fulfill the feature’s purpose.
  • Access Restrictions: Access to Gmail data is strictly limited to authorized personnel and automated processes required to provide requested features.
  • Third-Party Sharing: Gmail data is not shared with unauthorized third parties.

Compliance with Google Policies

We adhere to Google’s API Services User Data Policy, including the Limited Use requirements:

  • Authorized Use: We access and use Gmail data exclusively for features you authorize.
  • Human Access: Human access to Gmail data occurs only when required for security purposes, legal compliance, or with your explicit consent.

Use of Google Workspace APIs and AI/ML Models

  • Data Usage for AI/ML Models: We do not use any data obtained through Google Workspace APIs, including Gmail data, to develop, improve, or train generalized or non-personalized AI/ML models.
  • Permitted AI/ML Use Cases: AI/ML features are used solely to enhance personalized functionality, such as generating email drafts or categorizing messages within user workflows. These AI/ML processes operate exclusively on user-provided data and within the scope of their workflows.
  • Third-Party AI Tools: No Google user data obtained through Workspace APIs is transferred to third-party AI tools for generalized model development. Data shared with third-party services is solely for providing specific functionality and complies with all applicable privacy and data regulations.
  • Commitment to Compliance: We ensure that data obtained through Google Workspace APIs is used only as necessary to provide app functionality, strictly adhering to user consent and Google’s Workspace API User Data Policy.

For more information about how we handle your data, refer to our Privacy Policy and Terms and Conditions.

17. Slack API Integration

Our application integrates with the Slack API to provide ability to send messages to Slack channels, execute slash commands, listen to Slack events, and more. By connecting your Slack workspace to our application, you authorize us to access and process your Slack data as described below.

Scopes and Permissions

We request the following permissions to enable key features of our application:

  • app_mentions:read: To monitor and respond to app mentions for automated actions or workflows.
  • channels:history: To access the message history of public channels for processing or responding to user queries.
  • channels:join: To allow the app to join specific channels as part of its functionality.
  • channels:read: To retrieve a list of channels and associated metadata for integration purposes.
  • chat:write: To send messages to users or channels on your behalf.
  • chat:write.public: To post messages in public channels as permitted by you.
  • commands: To execute slash commands for triggering app functionality.
  • groups:history, groups:read: To access message history and metadata of private groups (with permission).
  • im:history, im:read, im:write: To interact with direct messages, including reading and writing messages.
  • mpim:history, mpim:read: To access history and metadata of group direct messages (multi-party instant messaging).
  • users.profile:read: To retrieve user profile details for personalizing interactions.
  • users:read.email: To access user email addresses (if required for functionality).
  • users:read: To access user data, such as display names and other profile information.

How We Use Slack Data

We access and process Slack data solely to provide and improve the functionality of our services. Specifically:

  • Message History: Used to process and respond to interactions, including automations and notifications.
  • User Profiles: Accessed to personalize experiences and provide context-specific functionality.
  • Channel and Group Metadata: Used to identify appropriate channels for app interactions.
  • Direct Messages: Utilized for one-on-one communication and responding to user-initiated requests.

We do not use your Slack data for advertising or marketing purposes and do not share it with third parties unless required by law or with your explicit consent.

Data Storage and Security

  • Storage: Slack data is not stored on our servers unless explicitly required for functionality, such as logs or automation records. Any stored data is encrypted and retained only for as long as necessary.
  • Access Restrictions: Access to Slack data is strictly limited to authorized personnel and processes required to provide the services you use.
  • Third-Party Sharing: Slack data is not shared with unauthorized third parties.

Compliance with Slack Policies

Our use of Slack API data complies with Slack's API Terms of Service and any applicable data privacy regulations:

  • We use Slack data solely for the features you authorize.
  • We do not allow humans to read Slack data unless required for security purposes, to comply with applicable law, or with your explicit consent.

For additional details about how we handle your data, please review our [Data Retention Policy] and [Security Practices].